IP Phone Training
Information Technology

Cisco IP Phone User Guide - this guide will show you the basic components of your phone and how to use its various functions.

The following guides are in .pdf format and can be printed:

Cisco Unity Guide - this is a matrix of numeric commands to use when navigating through the voicemail system.

Voice Mail Distribution List Instructions - Learn how to create and use voicemail distribution lists.

Since these new phones use our network, does that mean that we will be without phone service if the internet is down?

No, our phones are using our internal network, intranet, then go out through the Qwest phone lines.

When I'm accessing voicemail I'm asked for my ID number. What is that?

I entered an extension to forward a message to and the system said the extension was not a valid entry. I know the extension was correct, why would I get this error?

I am trying to give a message to another user and am being instructed "...spell the name of a person or distribution list...". Is there a way to enter an extension like we did with our previous voicemail system?

I have more than one line appearance on my phone and see missed calls for all line appearances. Can this be changed?

My name does not appear on the Campus Directory accessed through the directories button on the new phones, or my listing is incorrect. Who do I contact to fix this?